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Operational

Cloud Backup API ErrorsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Cloud Backup


June 17, 2025 6:04AM PDT
June 17, 2025 1:04PM UTC
[Identified] Cloud Backup Engineers continue to work towards full resolution of API connection errors. Significant progress has been made to resolve this incident and we currently anticipate very little remaining impact to Cloud Backup functionality. Again, we apologize for any inconvenience and appreciate your patience as we work towards a solution.

June 16, 2025 6:52PM PDT
June 17, 2025 1:52AM UTC
[Identified] Cloud Backup Engineers continue to work to resolve API connection issues. Again, some Cloud Backup functionality may be temporarily unavailable as we work towards a solution.

June 16, 2025 4:08PM PDT
June 16, 2025 11:08PM UTC
[Identified] Our Cloud Backup Engineering team is working to resolve reported API connection failures. Some Cloud Backup functionality may be temporarily interrupted as we work to resolve this issue. We appreciate your patience as we work towards a solution.

Scheduled Maintenance

Limited / Unavailable Support-JuneteenthPlanned Maintenance

Schedule

June 19, 2025 12:00AM - June 20, 2025 12:00AM PDT
June 19, 2025 7:00AM - June 20, 2025 7:00AM UTC

Components

Cloud Services Support

Description

Limited / Unavailable Support – In observance of Juneteenth, ConnectWise Cloud Support AMER offices will be offline on June 19th. 𝗔𝗠𝗘𝗥 𝙉𝙤 𝙀𝙢𝙖𝙞𝙡 𝙤𝙧 𝙋𝙝𝙤𝙣𝙚 𝙎𝙪𝙥𝙥𝙤𝙧𝙩: 7am PST to 4pm June 19th 𝗘𝗠𝗘𝗔 𝙀𝙢𝙖𝙞𝙡 𝙤𝙧 𝙋𝙝𝙤𝙣𝙚 𝙎𝙪𝙥𝙥𝙤𝙧𝙩: No change 𝗔𝗨𝗦 𝙀𝙢𝙖𝙞𝙡 𝙤𝙧 𝙋𝙝𝙤𝙣𝙚 𝙎𝙪𝙥𝙥𝙤𝙧𝙩: No change